Frequently Asked Questions
Quick answers to the questions we are asked most.
Is Hype Ward an official stockist?
No. Hype Ward is an independent retailer and reseller of selected streetwear. We are not an official or authorised stockist of any brand and we hold no brand partnerships.
How do I choose the right size?
Every collection page carries a size guide with real measurements, plus notes where a line runs differently. Corteiz cargos have a non-elasticated waist, so take your usual size. Trapstar Decoded puffers run cropped. Stüssy uses US sizing. Fear of God Essentials is cut oversized. If you are between sizes, email us with your usual size and height before ordering.
When will my order be delivered?
Orders are dispatched within 1 to 2 business days. After dispatch, delivery takes 2 to 4 business days in the UK, 4 to 8 in the EU, 5 to 10 in the US and 7 to 14 elsewhere. These are estimates, and your delivery time is shown at checkout.
Is delivery free?
Delivery is free on orders of £99 and over in the UK and the rest of the world, €99 and over in the EU, and $99 and over in the US. Below that, the charge is £4.99 (€4.99 in the EU, $9.99 in the US), shown at checkout before you pay. Full details are in our Shipping Policy.
How can I track my order?
Where tracking is available, use the tracking link in your dispatch email. If it has not arrived within 24 hours of dispatch confirmation, check your spam folder first, then contact us with your order number.
Do you accept returns?
Yes, within 14 days of delivery. Items must be unworn, unwashed and in original condition, returned with any original tags and packaging where supplied. See our Returns & Refunds page for the full process.
What payment methods do you accept?
Available payment methods are shown at checkout and may vary by location.
Do you ship internationally?
Yes. Customs charges, import duties and local taxes may apply on arrival, are set by the destination country, and are the recipient's responsibility.
How do I contact support?
Email support@hypewarduk.com with your order number where relevant. We reply within one working day, Monday to Friday.