Return, Exchanges, and Refund Policy

Returns & Exchanges

This page explains how refunds, returns and exchanges are handled at HypeWard.uk. Please review this page before sending anything back or requesting a refund.

Starting a return

To request a return or exchange, email support@hypeward.uk with your order number, the email used at checkout and the reason for your request.

Return eligibility

Items should be unused, unworn, clean and returned with any original tags, packaging or accessories where supplied. Items that show signs of wear, damage, odour, washing or alteration may not be accepted.

Exchanges

Exchanges depend on stock availability. If the requested replacement item or size is not available, we may offer an alternative option or review the return for a refund.

Wrong or defective items

If you believe you received the wrong item or a defective item, contact us promptly with clear photos and your order number. Please do not return the item until we have reviewed the issue and confirmed next steps.

Return shipping

Return shipping responsibility may vary depending on the reason for the return. Customers should keep proof of postage until the return has been reviewed.

Final review

All returns are inspected before approval. Sending an item back does not automatically guarantee a refund or exchange.

Refund Policy

This Refund Policy explains how refund requests are reviewed by HypeWard.uk.

Refund approval

Refunds are reviewed after the returned item has been received and inspected. Items must meet the return condition requirements set out on our Returns & Exchanges page.

Inspection process

We check returned items for wear, damage, missing tags, missing packaging and any signs that the item has been used or altered. If an item does not meet the requirements, the refund may be refused.

Payment method

Approved refunds are usually issued back to the original payment method used at checkout.

Processing time

Once a refund has been approved, it may take several working days for the payment provider or bank to show the money in your account.

Non-refundable cases

Refunds may not be approved for items returned used, worn, damaged, altered, washed, missing key packaging or outside the approved return process.

Questions

Email support@hypeward.uk with your order number if you need help with a refund request.