Returns & Refunds
Your right to return
If you are in the UK or EU, you have a statutory right to cancel an online order within 14 days of receiving it, under the Consumer Contracts Regulations. You then have a further 14 days to send the item back. This right applies regardless of the reason.
Our returns window is 14 days from delivery, which meets that statutory minimum.
Condition
Items must come back unworn, unwashed and in their original condition with any tags still attached. Try things on, but do so as you would in a shop.
We cannot accept returns on items that have been worn outside, washed, altered, or that come back smelling of smoke, aftershave or detergent. Underwear cannot be returned once the hygiene seal is broken, for health reasons.
How to return something
- Email support@hypewarduk.com with your order number and which items you are returning.
- We will confirm the return address and give you a reference.
- Send the items back within 14 days of that confirmation.
- We will email you when the return arrives and has been checked.
Please do not send anything back without contacting us first. Unannounced returns take considerably longer to process because we cannot match them to an order.
Refunds
Refunds are issued to the original payment method within 5 to 7 working days of us receiving and checking the return. Your bank may take a further few days to show it, which is outside our control.
We refund the price of the item. Original delivery charges are refunded if you are exercising your statutory right to cancel the whole order. Return postage is paid by you unless the item is faulty or we sent the wrong thing.
Faulty or incorrect items
If an item arrives faulty, damaged, or is not what you ordered, contact us within 14 days with your order number and photographs. We will cover return postage and either replace or refund it, whichever you prefer.
This is separate from the standard returns window. Your rights under the Consumer Rights Act 2015 for faulty goods are not affected by our returns policy.
Exchanges
We do not process direct exchanges, because stock moves quickly and we cannot reserve an item while a return is in transit. Return the original for a refund and place a new order for the size or colour you want. If you are worried the size you need will sell out, email us first and we will tell you what is left.
Sizing, before you buy
Most returns are sizing. Every collection page carries a size guide with real measurements and notes where a line runs differently to the rest of the range. Essentials is cut oversized. Stüssy uses US sizing. Corteiz cargos have a non-elasticated waist.
If you are between sizes or unsure, email support@hypewarduk.com before ordering with your usual size and height. We would rather spend five minutes on that than process a return.